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PHONE DETAILS
MULTIMEDIA
• Media Player (supports MP3, WMA, AAC, AAC+, MP4, KOZ)*
• Stereo Sound via Headset
• microSD™ Memory Port with up to 8GB Support**
• USB Mass Storage - transfer files between microSD card & PC***
• 3D Graphics Support for Gaming
• Airplane/Music Mode (RF Off)
* Sideloading only.** 8GB microSD card sold separately (capable of holding up to 8,000 songs, depending on file size).*** Requires USB cable and microSD card (sold separately).
BLUETOOTH® (V2.0)
• Supported Profiles: headset, hands-free (v1.5), dial-up networking, object push, basic printing, file transfer, phone book access, advanced audio distribution, audio/video remote control
• Save multiple Bluetooth Pairings
• Send Calendar Events & All Contacts via Bluetooth
• Print User-Generated Pictures via Bluetooth
• Stream music wirelessly using Bluetooth headphones
CAMERA/ VIDEO
• 2.0 Megapixel Camera & Camcorder*
• Camera Resolutions: 2 megapixel fixed-focus
• Video Resolutions: QVGA 320x240
• Quickly set pictures as Picture-ID for your contacts, right from the camera
• Streaming Video
• Send video or pictures via Bluetooth right from the camera
• Email video or pictures right from the camera
• Upload video or pictures right to the web directly from the camera
* Requires microSD card to be inserted for camera/camcorder to function
MOBILE MEDIA
• Mobile E-mail (POP3)*
• Email support for Gmail, Hotmail, Yahoo! Mail, AOL Mail*
• Instant Messaging Client Capable
• Threaded Text Messaging
• Picture Mail - Share photos & videos*
• Mobile Web*
• Facebook**
• Download apps, games, & ringers*
* PlatinumTel mobile web service required for all above listed services** Facebook application download required
VOICE/ AUDIO
• One-Touch Speakerphone*
• Voice Memos
• Custom Ringtones + Virate & Silent Modes
• Speech to Action button allows you to make calls, send text messages, and launch applications with no hands.
• Visual Voicemail - see your voicemail before you listen
• TTY/TDD Support
• Hearing Aid Compatible (M3/T3-Rating)
* Speakerphone feature is only available while a call is in progress.
TOOLS & DATA
• Tools: Alarm Clock, Calculator,Calendar, Notepad
• Phone Book with 600 Contacts and Picture-ID - up to 7 numbers per entry*
• Voice Dialing capable
• Built in web apps for news, weather, sports, movies, & web search
• Speed Dial (98 entries + 1 voicemail default)
• Preloaded with games: Bejeweled, Sudoku, Bowling, and Poker**
• Favorites Home Screen for quick access to your favorite apps, contacts, or websites
* Dependent on photos stored in your album.** Games are demo versions only
GENERAL
• Stylish Design with Internal Antenna
• Full Touchscreen Interface
• Highly Customizable Menus
• 32MB Built-In Internal memory
• Soft-Feel Coating
• GPS Capable
• Quick access buttons for volume control, camera and Speech to Action
SPECS
Technology CDMA
Frequency 1.9 GHz CDMA PCS, 800 MHz CDMA (Digital Dual-Band)
Data Transmission 1xEVDO Rev A
Dimensions 4.55" (H) x 2.16" (W) x 0.49" (D)
Weight 4.44 oz.
Display 262K Color TFT, 240 x 432 Pixels, 3.20"
Standard Battery 1000 mAh Li-Ion
Talk Time Up to 5 Hours & 45 Minutes*
Virgin Mobile Prepaid Cellular
Editor Rating
Overview
Virgin mobile was born in the United Kingdom and has branched out to include the United States. They specialize in mobile solutions and own several brands in addition to Virgin Mobile, including Virgin Atlantic, Virgin Megastores and Virgin Pulse.
Pros: Virgin Mobile offers 2 plans. You can either choose a pay by the minute or pay by the month plan. Refill cards can be purchased at retail locations across the nation making it convenient to add minutes. Coverage is nationwide and includes all 50 States, Puerto Rico and the U.S. Virgin Islands.
Cons: The plans are kind of confusing and the website is definitely aimed at a youth audience. It can be hard to navigate and understand if you're over the age of 20. The FAQ section of the website was lacking a search function and we had some slight issues with disconnections when calling customer service.
Shop for deals on Virgin Mobile phones and plans
Visit the official Virgin Mobile website
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Detailed Provider Information
Plans: Virgin Mobile USA offers three Beyond Talk plans. They all include unlimited text, email, data, and web. The first includes 300 minutes and costs 25 dollars per month. The second includes 1200 minutes and costs 40 dollars per month. The third includes unlimited minutes and costs 60 dollars per month. Unlimited BlackBerry service is available for an additional 10 dollars per month. Virgin also offers three payLo plans. The basic plan costs 20 dollars every 90 days and allows customers to talk for 20 cents per minute. The second plan costs 20 dollars per month and provides 400 minutes. The third plan costs 30 dollars per month and provides 1500 minutes, 500 messages, and 10MB of web access.
Customer Service: Virgin Mobile's customer care can be reached via email or through a toll free number.
Credit Check: None
Contract: None
Payment Options: To pay your Virgin Mobile prepaid bill per purchase minutes, you can register a credit card, debit card, or PayPal account for automatic bill payment. You can also buy refill cards at thousands of retailers nationwide.
Text and Picture Messaging: Unlimited messaging is included with all Beyond Talk plans. The payLo rate for text messages is 15 cents. The 30 dollar payLo plan includes 500 messages.
Data Plans: Virgin Mobile offers EVDO data plans. For pay as you go customers, the cost is 5 dollars per month for 5 megabytes of data, 10 dollars per month for 20 megabytes, and 20 dollars per month for 50 megabytes. The per-megabyte costs is $1.50.
Downloadables: There are a large selection of ringtones, games, screensavers and wallpapers available for download starting at 1 dollar each and going up from there.
International Calling: Virgin Mobile does offer international calling. International charges include standard airtime and the international rate per minute. Rates start at 15 cents per minute and vary depending upon the destination country. You'll want to check rates with customer service for countries you plan to call prior to calling them to get current rates.
Roaming Charges: The Virgin Mobile pay as you go phone service has no roaming charges. Your phone will not work outside your coverage area.
Calling Features: Virgin Mobile service include call waiting, caller ID and voicemail.
Activation Fee: None
Nationwide Long Distance: Virgin Mobiles includes nationwide long distance in their plans including long distance to all 50 states, Puerto Rico and the Virgin Islands. Long distance calls are treated the same as regular calls.
411 Calls: Yes, directory assistance is available for $1.75 per call, plus airtime charges.
Earliest Minute Expiration: To keep your account active, Virgin Mobile requires you add at least 20 dollars of airtime to your account every 90 days, even if you have a balance. If you do not add airtime every 90 days, your phone will be canceled and you will lose your number.
911 Calls: Yes
Phones: Available phones start at $9.99 and include color displays. Flip phones and some camera phones are also available. One model offered by Virgin Mobile has a full keyboard for IM, email and text messaging.
Some Available Cell Models:
Kyocera TNT
LG 101 (shown)
LG Flare
Samsung M340
Kyocera Jax
Coverage Map: Virgin Mobile Coverage Map
Activation Guide: Virgin Mobile activation guide
Latest News: News about Virgin Mobile Prepaid
Shop for deals on Virgin Mobile phones and plans
Visit the official Virgin Mobile website
Write a review
Average rating based on Virgin Mobile Reviews by users:
See the rest of the 1207 Virgin Mobile customer reviews
Gina 2011/03/12
Purchased Optimus V at Best Buy yesterday. Thankfully had it activated by their staff; it took nearly an hour; they needed to call VM customer service. Calling and text -- working wonderfully! But still NO web!!! Originally told problems with VM system, minimum of 2 hours, maybe 4. Called later, told they are investigating my personal problem. Called this a.m. another rep said a tech. engineer would be on the case and call me, text me, or email after investigating--could take up to 72 hours. I had read this site prior and hoped to get lucky. No such luck. It is not a matter of signal; we have great signal strength. Really disappointed in this, but giving it a couple of days...
Alex 2011/03/12
Ive had virgin mobile for about 2 months now. I am on my second rumor touch because it was apparently my first phones fault that the messages "could not send."
I called the horrible customer service every week to get this problem fixed. They all told me to do the same thing to fix it every week even after I told them that I had already done that. They "open investigations" about it every week. They replaced my phone but the new one is doing the same thing. I still cant send all my txts.. only about a third. It was the service, not the phone.
Also, the internet NEVER works, even when I have 5 bars. So my text messaging doesnt work and neither does the internet. So basically its a phone that can only call. How sad.
It is cheap service, but not worth it. If you can afford it, go with a different provider.
dee 2011/03/12
money keeps disappearing from my unused phone have talked to them every month for over 6 months but it keeps going on someone has to have access to my phone besides me and thet won't do anything about it
PREPAIDRANT 2011/03/11
think all prepaid services except verizon and net10 suck. net10 you get service EVERYWHERE even where verizon doesnt, but you cant see who texts you before you open the texts. but everything else is FANTASTIC! also for verizon,you dont get crappy service.
I think Virgin Mobile and all these other prepaid services just make you pay over $100 for a phone,to waste your money. they know you have to keep that phone,so they dont provide the service you need. But the best route to go is verizon,now they have unlimited texting $10 for verizon&250txts to nonverizon..also $20a month cards for texts to EVERYONE. its really a great deal,you dont have to buy other minutes inless you want to call,and even then i have decided the best way to go with that plan is do the basic 25cents a minute. so you can use it once a day,not spend $2, or you can use it more than once a day, but it never really takes off that quickly or at least not for me! also net10 is a great buy, but have to watch out they dont tell you who texts you before you open the text,and they dont let you stop the text from sending. I HAVE NEVER HAD A BAD TIME WITH BOTH THESE SERVICES!
Dee 2011/03/11
I purchased the vm opitmus and the first day i was happy everyday after i been sad no web connection no pandora omg and the phone i purchased has is faulty i am so unhappy i just got a bad deal all the way around.
Elizabeth Muan 2011/03/11
I find Virgin Mobile customer phone service lines very difficult to navigate. The automatic recorded customer service line will not allow you to get a live person. The calling plans are very reasonably priced, have not experienced any drop calls from San Francisco area.
Mom 2011/03/10
I chose Virgin Mobile for the price for my children's cell phones. The phone, the network and messaging is very good. And, for the price I would give it 5 stars. But, for customer service - just about impossible to get help from a REAL person, and when you do they are rude and offer no help at all. Customer Service gets 1 star. So, average it out, I give it 3 starts.
PLEASE DO NOT BUY VM PHONE SERVICE!!! 2011/03/10
THESE PHONES ARE TERRRRRIBLE!!!! WORST CUSTOMER SERVICE EVER TERRIBLE PHONE SERVICE!!!!! you will literally want to shoot yourself of how terrible this phone company is. There is nothing worse than this company!
Dont buy VM 2011/03/10
The best prepaid service phone is net10. i had the phone that has the slide out qwerty keyboard, i absolutely loved it! Service everywhere,even where VERIZON customers didnt get it. the only bad thing was i was spending money every 2 weeks for more minutes.($20 ones)
but now that they have that 50$ a month thing,i would deffinately get off VM if your on it now and if your complaining and go to net10! even verizon prepaid. i used verizon prepaid only got the unlimited texting for $10 a month or 20$ for everybody. you could add other 15$ cards,
but if you just want your phone for the majority of texting SWITCH TO VERIZON ALSO! ten dollar unlimited text messaging for a month is the greatest!
John Fenley 2011/03/10
WARNING - WARNING - WARNING You should be able to give them ZERO stars!
They call one of their offerings "Broadband2go" and for $50 (used to be $40)you are supposed to get unlimited bandwidth - dream on! I bought one of their POS wireless modems when they first came out and it WAS great. Fast connection, good support all the things that are necessary for a good relationship between vendor and customer.
NOW....they say you have unlimited bandwidth for the month .. but, once you reach about 2.5 GB they throttle your speed for the REST OF THE MONTH down to about 256kbs. They are SLIMEBALLS!!!
Find another company to do business with VM does NOT value it's customers!
JLS 2011/03/10
On Mar 9/11 I was unable to connect to the Internet although the device was working properly. I phoned customer care five times (the automated system hung up on me 4 times). On the fifth try, after a 20 minute wait a human being told me their system would be down for at least another 4 hours.
I call the next day to ask for a credit. I was told that their processing system was down and I needed to call back again for the credit.
When you spend over an hour trying to get what you paid for, it's time to find another service provider.
David 2011/03/10
If I could give zero stars I would - 1 star is being generous. My wife is with Virgin Mobile in the greater Toronto area and while the phone is not bad, an LG Rumor 2, the service is absolutely horrible. Even with full bars in various locations from downtown Toronto to Newmarket Ontario calls are dropped or interrupted by periods of digital static. It is nearly impossible to complete a conversation without calling back several times. Calls lasting as little as 10 seconds before dropping. I understand Virgin Mobile in Canada is Bell's so-called "bargain" brand but does it need to be run that way. Two paper cups and a long string would work better. Mr Richard Branson - please buy your phone company back from Bell and make the damned thing work! Barring that revoke their license to use the Virgin brand. It's insanity incorporated over here!
varaporn cates 2011/03/10
I got the LG phone less in a month and will return it soon because I have to turn off the phone once a day to have access to internet. The phone signal is awesome until yesterday. I have no signal or have 1G service maybe 1 bar since yesterday. I like the fact that it cheap but what's the point if you can't use it. I'm lucky that I still can return the phone! Don't get VG go with something else!
Chuck 2011/03/10
Bought my LG Optimus V yesterday afternoon. It is a nice phone at a good price from Target ($109.99 after discount and gift card) . Had a lot of difficulty activating the phone as the website kept freezing up and the activation button on the phone wouldn't work. Finally got it activated. Makes and receives call fine, good voice quality. Works well on WIFI. No web access last night ( I was told it would take four hours to activate) Called again this morning, re-programed phone with "Peggy", told to wait 2 hours for access. Called back in and spoke to another "Peggy" and was told 3G network was receiving maint. and would be down additional 4-8 hours and had been down since yesterday. After a bit of questioning was told it had been down for 2 days last month for same process. The "Peggies" have no clue, nor does VM.
George 2011/03/09
I bought the LG Optimus V almost 4 weeks ago, for the purpose of being able to access the net when I'm out and about. 3 weeks now it seems as though my 3G is non-existent......connecting once or twice. My phone service works well and I receive and send e-mails with no issues. WiFi works well. I need my unlimited web which I'm not receiving, so I'm returning my phone and looking for a new no-contract provider. Boston, MA
Penny 2011/03/09
More like ZERO stars. I don't care that it's $25 a month. It's NOT worth it. I'm shopping for a new phone/plan immediately.
Bought the Rumor Touch in May '10. It worked OK until about a month ago, then could call/text, but NO Web access. I just went 11 days without it. "Unlimited" my caboose.
After a hundred calls to the WORST customer "service" I've ever encountered, Web access was restored -- for a whole day and a half.
I am Beyond Over this plan and this company. Sayonara, VM.
p***edoff 2011/03/09
Had no issues with my phone or service, liked the $25 fee, BUT they double billed me, then cancelled my phone AND broadband service without notifying me and against their own policies when I contested the charge
Jabby 2011/03/09
To those asking whether they should switch to VM or not, I guess it depends on your primary use for the phone. I purchased the Optimus V with the primary use for me being accessing data over 3G. The phone is great, the service is not. Today is my 10th day without 3G service. I have not experienced lack of service with voice, only data. So if you only want to make calls or text or always have access to wifi you shouldn't have an issue. Since I need 3G service and am not getting it they only get 1 star from me. By the way I live in Southeastern PA.
lk. 2011/03/08
I have been looking into getting VM for the past month or so, but hearing that there is no good service anywhere you go basically i dont know if i want to get it! Is there good service in OH,NY,PA,VA,NJ? thats where i usually am traveling to so i wouldnt want my phone to be junk when i leave the state border or even move 2 feet.
and is the optimus v as good as everyone says it is?
GISSELLE 2011/03/08
I really didnt know what star to put since i dont even have VM yet. I am planning to get it, from my point of view, everything seems great except customer service. Though I have doubts on the reception and stuff. I see people saying its awesome, then I see people saying its horribile.
I live in Orlando, FL and would like to know if there is good reception there.
thanks :)
derick 2011/03/08
lol you guys are bitching about 25 bucks a month all the people in my family we are spending 75 a month with att we were spending 215 so what if i lose reception sometimes i dont care we joined to save money and the optimus v is awesome
to JJ 2011/03/07
We want something thats worth the $200 we might spend on a phone..and we want reception anywhere we go! Not buy a phone then find out i cant use it because i get no service. how good is your service? and are you from the western side of the USA or Eastern side. if you feel comfortable, please state your state because i'm looking into VM. Thankyou.
jj 2011/03/07
had my Had my LG Rumor 2 and I love it great price. For $25 a month what do you people want? The moon.
ShouldiGetit? 2011/03/07
I've been looking into buying the Optimus V from Virgin mobile but im sketchy about the reception. After all these bad reviews im afraid of wasting my money but it's the cheapest plan i could get.
should i get the optimus v? And most importantly how good is reception?
FatherGuido69 2011/03/07
Sorry folks but I have to disagree with all the ones who are downplaying VM. I have there service for about 4yrs now and i've had some trouble but nothing like everyone's experiencing. I top up, I txt,email, and IM to my daughter and wife and i even surf the internet. BTW! I have a blackberry and it works great.
Jabby 2011/03/07
I have had Virgin Mobile 'Beyond Talk' Service since 2/23/11. Since day 5 (today is day 13) I have not had 3G service. I either call or write customer service everyday with no answer as to when this will be restored. They claim that they know there is an issue but have no way of knowing when it will be fixed. As others have stated if a zero rating was available, this is how I would rate their service and level of customer service.
I've had prepaid plans with other companies and have always been satisfied. Virgin Mobile service is the worst, bar none.
Paris 2011/03/06
So.. Ive been reading all these reviews and im scared to get a virgin mobile phone, but im afraid I have no other choice. Im getting the blackberry so hopefully everything goes well, if not, im def. returning it and maybe switching to boost. Im leaving verizon because of the cost but the service was amazing. wish me luck on this one?
Nikki 2011/03/06
I just found a phone number that leads directly to a live advisor: 1-866-277-6124.
Dave M 2011/03/06
I am very pleased with my new phone - LG Optimus V and the VM $25/mo. plan. I'm on the signal fringe but it still works. I connect to WiFi at home and that works great. Apps from the Market work great! I think the negative comments are from people who have bad reception areas. The battery life on the Optimus is marginal, but can be optimized by not having network and GPS on at same time if not being used. Also, I use the phone connected to charger if I'm sitting around surfing. No big deal. Great phone and great plan..... so far after 2 days!
Pleaseshootme 2011/03/05
If there was a 0 star rating, I would have given VM a 0 star. The customer service is horrible and the phone service is even worse. I have had this service for 5 months and it keeps going downhill. Right now at least every other call is dropped. That's grand when I have been waiting on their customer service agent for 20 minutes and when I finally get one my call is dropped.
Lastly, they can't get the billing right. For the first four months, they couldn't manage to charge my card so kept cutting off my service. I would call and use the same card and then it worked. So this month, to make up for it, they charged me twice.
It's too late for me. SAVE YOURSELF. DON'T DO IT.
Alan 2011/03/04
Virgin Mobile wifi "broadband" is horrible! I'm in Seattle, a major population center with tons of cell towers, yet Virgin connectivity and download speeds are absolutely lame. The old AOL dial-up back in the day, was actually faster than VM's "broadband" today. How they can call it broadband without getting into false advertising trouble, is beyond me. After one month of this crap service, I'm going back to my previous provider. The $20 per month I saved by switching to VM, is simply not worth the aggravation. Really, VM's wifi service is HORRIBLE.
Steve 2011/03/04
It's been a little over 2 years and all my family members (5 at last count)are still on Virgin Mobile, and love it. I just upgraded to my 3rd phone, and it wasn't because of quality. Their service has been nothing but great and their plans are the best ones out there. And with VM adding Android phones lately they hardly feel like a prepaid company anymore. Quite simply VM offers what every consumer wants, reliable phones at reasonable prices. Keep up the good work VM!!
Dana 2011/03/03
I gave them 1 star because there is no 0 star option. Customer service is absolutely HORRIBLE!! Nobody speaks English as a 1st language. I paid $159 for a phone. The money was withdrawn from my account but the phone never arrived. Nobody in customer service could tell me where my phone was. They only have scripted answers and all 7 people I spoke to..and could barely understand..gave me a different answer. And when they no longer want to talk to you they hang up on you or "transfer" you and then you are hung up on! If you decide to go with Virgin Mobile, PRAY you don't need customer service..it is by far the worst customer service I've ever dealt with! They just do not care about their customers.
I do NOT recommend Virgin Mobile to anyone.
AnnS 2011/03/03
I ended an ATT contract and went shopping for prepaid provider. Was happy with husband's Tracfone experience but let Radio Shack talk me into Virgin Mobile. My bad. While phone service is fine their "live advisor" aka customer service is one star poor. I have been unable to have credit card accepted so I can "top off "texting and data svc". Customer service keeps asking me to be patient while they "fix their system." In 5 days I have spoken with as many advisors" and one supervisor. The explanations given were contradictory and only the supervisor was finally able to assure me the problem would be fixed in 24 to 72 hours. Is that unacceptable or what!
John76 2011/03/03
Just purchased the Optimus V from VM. So far, so good. I love the wireless capability that allows me to connect to my home wireless connection. Spoke to Cust Service twice and both reps were helpful and spoke English. I only had to wait on hold for about three minutes. The life of the battery is short when using the Internet but my LG with Verizon was the same way. I haven't had to top up yet, but I'll be back if I have any problems.
Caroyl Clayton 2011/03/02
I've had VirginMobil for yrs. It is still the best plan for my situation. However, I bought a new phone and DOZENS of phone calls & emails have yet to produce a transfer to my new phone. Their automated answer service produces too many cutoffs before you can reach a 'live advisor'. It is particularly frustrating when I've topped up twice trying to fix this!
KS 2011/03/02
Virgin pre-paid sucks. It charges users if someone rejects your call. I believe if your call has been rejected, you shouldn't get charged for it. Stupid ppl, worst customer service - don't listen to you. Do not got for it.
James 2011/03/02
I hate it. More often than not, I can`t get a signal. If I had to do it all over again, I would pay more for a better service.
jay 2011/03/01
for 25 bucks a month, what would you expect? i've given VM two stars because customer service is horrendous, network isn't reliable and the phone i purchased is by far the worst phone i have ever purchased. if you're looking for an unreliable but cheap option - VM is for you.
heather 2011/03/01
this cell phone is terible you do not want it on the pic up there of it that is not really as good as they make it look!!!!! dont buy it!!!!!!!!!
Patti 2011/02/28
Pros: Plan prices are very good. No contracts.
Cons: Must use Virgin phone. Monthly fee if you want to import or backup your contacts. Must pay monthly fee for downloaded ringtones after purchase.
Summary: You must pay for Virgin's Contact Vault if you want to backup or import your contacts, otherwise you must enter them manually and they can't be backed up on a SIM card as these phones don't use them. This is a HUGE drawback if you have a lot of contacts and don't want to be held hostage and pay for Virgin's backup service.
There aren't many preloaded ringtone and they aren't very appealing. This is so you will purchase ringtones from Virgin and then be charged a monthly fee to use them. Also you must use a Virgin phone.
cam 2011/02/27
I love virgin mobile too! I just got the lg optimus v and while I don't get the best reception at my house (no providers really reach me) once I am in the zone the internet is super fast and I love my phone ^_^ Yay! I went from an htc hd2 to the optimus and will never go back to htc!
Ibby 2011/02/27
I have not had the problems experienced on this site. I have been saving a ton of money over the past 3 years and the phone does everything I want 99% of the time. When I have had had problems it was because they were changing plans and required me to reconfirm my payment settings. Great service. Looking forward to upgrading to the new all data messaging plans
kevin 2011/02/27
Unlimited data plan isn't so unlimited - data will stop working after a few hours on pandora
Dave 2011/02/26
The phone wouldn't activate. Support kept telling me it was activated. They couldn't understand that it said "device not active". I spent a day trying to fight thru the language barrier. The phones on their side were breaking up and one rep clomplained about problems with the phone he was using. They wouldn't take the phone back until I disputed my credit card charge. I have to pay to ship the defective phone it back to them amd then maybe I'll get a refund. If they sent me a free phone I wouldn't use it because their suppport is so bad I won't rely on them.
Drew 2011/02/26
The absolute worse. Had to e-mail twice and call to have internet activated. Told phone didn't have capabilities it did. Phone is stuck in "Canada" zone so many US sites with vids, etc. won't run. Oh well...only paying extra for unlimited data. Any other company and it would be considered a scam.
-2STARS 2011/02/26
If there were a -2star rating, I would choose it. VM sucks! I ordered one phone online, they charged me for 2 and sent 2. My receipt only says one phone was ordere and the receipt I received with the phones showed 2 were ordered but the total only came to ONE phone amount total. I called and they would not keep me on the line. I kept getting disconnected and they were rude. I kept gettig a run around. I tried calling 9 times until I finally got what I wanted..I returned both phones and am taking my business elsewhere. You pay for cheap phone service..and get the customer support you pay for. CRAP. Do not go for VM.
Ticked 2011/02/25
I have the 30 dollar paylow plan which gives 1500 talk time, 500 texts, and 10mb of internet. Well yesterday I topped off my phone in preparation for my billing cyle, and I decided to log onto facebook, but the moment I did, I was hit with some message, telling me I had exceeded my usage, which is not true cause ive never used it. Well it gives me some message about costing a 1.50 per mb, then I abort mission and check my account amouth (I had 32 dollars prior to this) and it was only showing 26 dollars after simply clicking on facebook. So clicking on facebook costs 6 bucks when im supposed to have 10mb of usage per month? My brother has the same exact plan and goes on facebook all the time with no issue. So when it came time for my monthly payment to be processed for my plan IT FAILED!! So I was robbed of 6 dollars and have no service!
tony rios 2011/02/24
Virgin's tech support is the worst. i call because i could not make a long distance call even do i have money on my account he said i would have to add more money to make a long distance call that the money is for local call and that i would have to top off to make long distance call with at lest 10.oo droller when i ask to speak to a supervisor he hung up on me
Kanna 2011/02/21
Virgin Mobile is by far the best deal for prepaid phones out there, (I have yet to find a well known carrier besides Boost that has unlimited messaging and data plans.)
But, they have a lot of problems with service.
My phone (I use the rumor touch) takes forever to connect to call other people, and CONSTANTLY has failed messages. And for a while there, I couldn't recieve pictures (Although VM did take care of that.) This is not my phones fault though, i know two other people who have the rumor touch, but do not use VM and their phones are just fine.
As for customer support, almost all phone companies use reps who don't know a lot of english. Every time I have ever called VM with a question, or problem they were very quick and very polite about it. Yes, it did take a few minutes to get to a live rep, but that is expected.
As for VM's data and internet service, it is very slow, and sometimes doesn't even work.
I have never had a problem with them charging me twice in the same month or anything like that. (I've been using VM for almost a year now.)
Over all, VM has the best plans, and the best deals, but I wouldn't say they have the best service.
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